Collection Administrator

About This Role

Role Purpose:

The Collection Administrator is responsible for managing and monitoring receivables, ensuring timely collection of lease revenues from tenants, and maintaining accurate financial records. The role requires strong coordination with tenants, the leasing department, and finance to ensure smooth cash flow and compliance with company policies.

Key Responsibilities:

• Monitor accounts receivable and ensure timely collection of lease payments from tenants.
• Prepare and issue invoices, receipts, and statements of account for leased industrial lands.
• Follow up with tenants regarding overdue payments through calls, emails, and formal notices.
• Maintain updated records of collections, tenant payment history, and outstanding balances.
• Coordinate with the leasing team to ensure tenant accounts are correctly billed and updated.
• Escalate delinquent accounts to management and assist in initiating legal collection actions if required.
• Reconcile payments received with bank deposits and accounting system entries.
• Generate periodic collection reports and aging analysis for management review.
• Support the finance team in monthly closing activities related to receivables.
• Ensure compliance with company policies, lease agreements, and UAE financial regulations.
• Handle tenant queries related to billing, payment schedules, and collection procedures.

Qualifications & Skills:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Minimum 2–4 years of experience in collections or accounts receivable, preferably in real estate or leasing sector.
• Knowledge of lease agreements, invoicing, and collection processes.
• Proficiency in MS Office (Excel, Word) and ERP/accounting systems (SAP, Oracle, or similar).
• Strong communication, negotiation, and interpersonal skills.
• Detail-oriented, organized, and able to handle multiple accounts simultaneously.
• Fluency in English (Arabic is an advantage).

Key Competencies:

• Customer service orientation with firm yet professional collection approach.
• Ability to resolve payment issues tactfully while maintaining positive tenant relationships.
• Analytical thinking with problem-solving ability.
• Team player with proactive attitude.