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Collaboration Tools Administrator

Everfox
Herndon, USA
Full-time
Mid · 2+ years experience
Hybrid
USD 102700-137900 yearly / year
Discovered 4 weeks ago
JiraConfluenceSmartsheetZoomAdobeBox

Full Job Posting

Location

  • Hybrid Herndon, VA, Richardson, TX or Salt Lake City, Utah

Responsibilities

  • Drive results by troubleshooting issues, connect with key stakeholders, and continue to improve support processes.
  • Assist in optimizing and improving collaboration tools such as Jira, Confluence, Smartsheets, Zoom, Adobe, and Box, for setup, workflows, and integrations to identify where functionality needs to be improved to meet user requests, and leading the effort to implement the changes.
  • Develop mechanisms to automate manual processes.
  • Provide Jira domain expertise in discussions regarding governance within Jira.
  • Responsible for creating, managing, and supporting all administrative functions associated with the Atlassian product suite primarily supporting Jira and Confluence.
  • Provide procedures, guidance, and assistance, to Information Technology teams in the maintenance, tracking, monitoring, allocation, initial configuration, and deployment of both new and existing collaboration tools.
  • Continue to maintain up-to-date knowledge and awareness of IT best practices, systems, and solutions.
  • Familiarity with administrative functions in Smartsheet, Adobe, Box, DocuSign is a plus.
  • Perform user access review for in-scope applications.
  • Assist in providing 2nd and 3rd tier support for in-scope applications

Qualifications

  • Bachelor’s degree in information technology, or related experience
  • 2-4 years of application administrative experience including Jira and Confluence. Experience in Box, Smartsheet, Adobe, DocuSign is a plus
  • Proven track record in troubleshooting, problem solving, creating documentation / knowledge base articles.
  • Strong verbal and written communication skills
  • Ability to collaborate with various teams and departments within the organization and build constructive relationships.
  • Ability to multi-task, document processes, and manage on-going multiple projects is required
  • Be highly organized, a gifted problem solver, and a quick learner
  • A reasonable estimate of the base salary range for this role is:
  • The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our Talent Acquisition team will provide specific information regarding bonus eligibility and benefits offerings.
  • ________________________________________________________________
  • Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
  • Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected] .
  • Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
  • Applicants must have the right to work in the location to which you have applied.

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