Cluster IT Executive
Role Overview
Full-time, on-site Cluster IT Executive role based in the UAE, supporting multiple hotel properties.
Responsible for daily IT operations, system stability and security, and timely technical support for team members.
Key Skills for This Role
Full Job Posting
About the company
Jannah Hotels & Resorts is a UAE-based hospitality management company with hotels, executive hotel apartments, and lifestyle accommodations across the Emirates.
The company describes a focus on personalized guest service, elevated facilities, operational excellence, sustainable growth, and properties in Abu Dhabi, Dubai, and Ras Al Khaimah.
Role overview
Full-time, on-site Cluster IT Executive role based in the UAE, supporting multiple hotel properties.
Responsible for daily IT operations, system stability and security, and timely technical support for team members.
Responsibilities
- Monitor and maintain networks, servers, workstations, PMS, and other hospitality applications.
- Diagnose and resolve hardware, software, and user issues; coordinate with vendors and service providers.
- Manage user accounts and access rights, and implement IT policies and procedures.
- Contribute to system upgrades, data backups, and technology initiatives that improve efficiency, security, and guest experience across the hotel cluster.
Qualifications
- Strong troubleshooting, technical support, network administration, and IT operations skills.
- Foundational IT knowledge, including operating systems, hotel applications, and basic cybersecurity practices.
- Relevant IT, Computer Science, or related diploma or degree, or equivalent professional experience.
- Hospitality IT or multi-property experience is highly beneficial.
- Strong organization, time management, attention to detail, and proactive problem-solving.
- Ability to collaborate across teams, communicate with non-technical stakeholders, and provide user training when needed.
- Willingness to work on-site, support flexible schedules, and respond to operational priorities.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career