Club Manager

Overview

Job Summary

1. Operations Management

• Oversee daily operations across all restaurants and bar outlets, ensuring smooth and efficient service.
• Standardize operational procedures and maintain consistency across locations.
• Monitor service quality, hygiene, ambiance, and customer satisfaction levels.
• Conduct regular site visits and operational audits.

2. Financial Performance & Profitability

• Drive revenue growth and profitability across all outlets.
• Manage P&L, budgets, and cost control measures (food cost, beverage cost, labor cost).
• Analyze sales reports, identify trends, and implement corrective actions.
• Optimize pricing strategies and menu engineering.

3. Team Leadership & HR Management

• Recruit, train, and develop outlet managers and staff.
• Build a high-performance culture focused on service excellence and accountability.
• Conduct performance reviews and implement training programs.
• Ensure proper manpower planning and staff scheduling.

4. Quality & Guest Experience

• Ensure high standards of food quality, presentation, and service.
• Handle escalating customer complaints and ensure timely resolution.
• Develop and implement guest engagement and loyalty initiatives.

5. Compliance & Safety

• Ensure compliance with local regulations, health & safety standards, and licensing requirements.
• Maintain food safety standards (HACCP, hygiene audits, etc.).
• Liaise with authorities for inspections, certifications, and renewals.

6. Supply Chain & Inventory Management

• Oversee procurement, vendor management, and inventory control.
• Ensure cost-effective sourcing without compromising quality.
• Monitor stock levels, wastage, and shrinkage.

7. Brand & Marketing Coordination

• Collaborate with marketing teams on promotions, events, and campaigns.
• Drive outlet-level marketing initiatives to increase footfall and revenue.
• Ensure brand standards and positioning are consistently maintained.

8. Strategic Planning & Expansion

• Identify opportunities for business growth and new outlet expansion.
• Support pre-opening activities for new restaurants/bars (set-up, hiring, SOPs).
• Continuously improve operational efficiency and scalability.

Key Performance Indicators (KPIs)

• Revenue growth and outlet profitability
• Food & beverage cost percentages
• Customer satisfaction scores / reviews
• Staff turnover and retention rates
• Compliance audit scores
• Operational efficiency metrics

Qualifications & Experience

• Bachelor’s degree in hospitality management, Business Administration, or related field.
• 8–12 years of experience in F&B operations, with at least 3–5 years in a multi-unit leadership role.
• Experience managing restaurants, bars, or hospitality chains is mandatory.
• Strong financial and business acumen.

Key Skills & Competencies

• Leadership & team management
• Strong operational and organizational skills
• Financial analysis and cost control
• Customer-centric mindset
• Problem-solving and decision-making
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, multi-location environment

Working Conditions

• Flexible working hours, including evenings, weekends, and holidays.
• Frequent travel between outlets required.

Reporting To

• General Manager
• Please send your cv to hramanager@igqatar.com
• Pay: QAR6,000.00 - QAR7,000.00 per month