Cloud Systems Administrator

Own the company's cloud infrastructure strategy and operational oversight, including Azure Virtual Machines, networking, storage, identity, PaaS databases, Databricks workspaces, and related services.

Act as the primary technical owner and escalation point for all cloud infrastructure, ensuring services are reliable, secure, and aligned with business needs.

Provide day-to-day governance and oversight of managed service providers (MSPs) and other third-party vendors responsible for cloud operations and security.

Define and enforce standards, policies, and expectations for vendor-managed cloud environments, including architecture, security, monitoring, and change management.

Review, approve, and monitor vendor-led changes, incident response activities, and remediation plans to ensure quality and compliance.

Manage vendor performance through service reviews, SLAs, KPIs, and regular operational reporting, driving accountability and continuous improvement.

Coordinate and oversee internal audits and third-party security audits, serving as the technical point of contact and ensuring timely remediation of findings.

Partner with Security, Compliance, and Risk teams to ensure cloud controls meet regulatory and contractual requirements (e.g., ISO 27001, SOC 2).

Maintain accurate documentation for cloud architecture, configurations, operational procedures, and vendor responsibilities.

Oversee cloud cost management, including budgets, forecasts, capacity planning, and cost optimization initiatives in coordination with vendors.

Manage or oversee the Help Desk and escalation process for cloud-related incidents, ensuring appropriate routing between internal teams and external providers.

Evaluate new cloud services, tools, or vendors and provide technical recommendations to leadership.

Support business growth initiatives by ensuring cloud platforms are scalable, resilient, and fit for purpose.

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field or equivalent practical experience.

5+ years of experience in IT infrastructure, cloud operations, or systems administration with at least 3 years in cloud-focused roles.

Demonstrated experience acting as the technical owner or primary point of accountability for cloud infrastructure platforms.

Proven experience overseeing managed service providers (MSPs) or third-party vendors, including governance, change approval, incident escalation, and performance management.

Strong hands-on knowledge of Azure infrastructure and services , including compute, networking, identity, storage, security controls, and selected PaaS offerings.

Experience supporting security, compliance, or audit activities , including participation in audits such as ISO 27001, SOC 2, or similar frameworks.

Ability to work independently in a small internal team environment while coordinating effectively with vendors and business stakeholders.

Excellent written and verbal communication skills, with the ability to translate technical issues into clear business and risk-based explanations.

Relevant certifications are preferred: Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Solutions Architect Expert CISA: Certified Information Security Auditor

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Azure Solutions Architect Expert

CISA: Certified Information Security Auditor

Experience contributing to or supporting an Information Security Management System (ISMS) or formal IT governance program is preferred.

Familiarity with cloud cost management and optimization (FinOps concepts) is a plus.

A competitive annual salary and annual bonus eligibility based on overall annual corporate performance.

Comprehensive benefits package including medical, dental, vision, 401(k) with match, and more.

Opportunity to work on a hybrid schedule - Tue/Wed/Thu onsite in our corporate headquarters office.

An international and diverse work environment.

Opportunity to begin making immediate contributions to the organization.

The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience. Informed retailers are succeeding, and RDSolutions is providing them with the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. RDSolutions’s track record spans nearly 40 years in providing retail data and intelligent solutions for virtually every major North American retailer.