Cloud Solution Architecture- Cloud & AI Infrastructure

About This Role

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking for a Technical Program Manager (TPM) who is passionate about driving strategic projects across a large geography of MEA, and drive customers’ Cloud & AI transformation on the Microsoft Platform. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.

This role is flexible in that you can work up to 50% from home.

Responsibilities

• Drive technical and thought leadership across Solution Areas with demonstrated mastery of Infra, AI Apps, Data and AI and Security.
• Is the trusted technical advisor to the CS Leader
• Drives Microsoft Sovereign Cloud solutions along with Azure Confidential Compute.
• Drives resiliency motions at scale.
• Engages at Senior / Executive (e.g. CTO, CIO) level with large enterprise customers/customer clusters in strategic subsidiaries to help define their transformative cloud and AI strategy
• Accountable for driving consumption across multiple solution areas and strategic customers.
• Vocal leader and customer champion in Area to elevate customer patterns, adoption issues and accelerate resolution with corp and product teams.
• Quality assurance of architecture solutions E2E, gate keeper for architecture design with key customers to ensure resiliency and alignment with best practices.
• Acts as a technical spokesperson across internal and external communities.
• Engages actively in mentoring the technical community.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND at least 10+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting, software development/support, technology solutions, practice development, architecture, and/or consulting.
• OR equivalent experience.
• Strong customer presence & communication skills.
• Fluency in English.
• Previous experience working in a customer-facing role.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.