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Cloud Service Operations Engineer (Windchill Support)

PTC
Gurugram, IND
Full-time
Mid
Discovered 3 weeks ago
awsazurelinuxpowershellsql

Full Job Posting

Key Responsibilities

  • Installation & Deployment
  • Assist in deploying Windchill applications, build packages, CCDs, CPS, Maintenance Releases (MRs), temporary patches and Rehost.
  • Validate deployments and resolve basic deployment issues.
  • Configuration & Maintenance
  • Configure Windchill and supporting components according to PTC Cloud standards.
  • Perform routine system administration tasks, including log cleanup, cache management, index rebuilding, health checks, and service validation.
  • Upgrades & Support
  • Assist in executing Windchill version upgrades, CPS, and MR updates.
  • Perform post-upgrade validation and basic troubleshooting.
  • Investigate application, publishing, and deployment issues, escalating complex problems as required.
  • Customer & Operational Support
  • Support customer change requests, scheduled maintenance, and production activities.
  • Maintain technical documentation, deployment records, and knowledge articles.
  • Collaborate with cross-functional teams to ensure timely service delivery and customer satisfaction.

Required Skills

  • Basic knowledge of PTC Windchill PLM and cloud concepts.
  • Familiarity with Linux, Windows Server, Apache, Tomcat, Oracle Database, and SQL.
  • Basic scripting knowledge (Shell/PowerShell).
  • Understanding of deployment, troubleshooting, and system administration.
  • Strong analytical, communication, and problem-solving skills.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
  • Knowledge of cloud platforms (AWS/Azure) and Windchill administration is an added advantage.
  • Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
  • If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
  • We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."
  • Basic knowledge of PTC Windchill PLM and cloud concepts.
  • Familiarity with Linux, Windows Server, Apache, Tomcat, Oracle Database, and SQL.
  • Basic scripting knowledge (Shell/PowerShell).
  • Understanding of deployment, troubleshooting, and system administration.
  • Strong analytical, communication, and problem-solving skills.

Preferred Qualifications

  • Knowledge of cloud platforms (AWS/Azure) and Windchill administration is an added advantage.

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