Cloud Operations Engineer

Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base

Participate in designing and build internal tools

Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools

Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents

Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution

Automate internal processes, routine monitoring and troubleshooting tasks

Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution

Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure

Inform executive leadership and escalation management personnel of major outages

Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)

Experience with being an on call DevOps, SRE, or Cloud Operations engineer.

Expertise with Linux system administration and networking technologies

Knowledge of database operations and concepts

Knowledgeable about a wide range of web and internet technologies

Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)

Experience in monitoring, system performance data collection and analysis, and reporting

Capability to write programs/scripts to solve both short-term systems problems and long term strategic objectives for the Atlas product

A CS/CE degree or equivalent experience

At least 2 of the following programming languages: Java, Go, Python, Javascript

A keen interest in learning new things

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 3273573965

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$0.01 — $0.01 USD