Cloud Engineer

Role Summar

l: L1/L2 Operations Support Engine

Domai

Duratio

Security Requirements

Operations & Monito

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• Monitor cloud infrastructure, SDI, CNF, VNF, and cloud-native environments.
• Perform proactive health checks and identify service degradation.
• Handle alarms, events, and incidents from monitoring systems
• Perform first-level troubleshooting and service restoration.
• Escalate complex issues to second-line support, vendors, and engineering te
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Incident Management

• Manage incidents according to ITIL processes
• Perform fault isolation and root cause analysis
• Coordinate with customer operations teams during critical incidents
• Provide timely incident updates, communication, and reporting

Cloud Native Operations

• Monitor Kubernetes clusters and cloud-native work
• Validate pod, node, and container health
• Investigate container failures, resource exhaustion, and application alarms
• Support deployment validation and post-maintenance verification

Infrastructure Management

• Support compute, storage, virtualisation, and networking platforms
• Monitor cluster health, redundancy, and resource utilisation
• Execute routine operational activities, backups, and housekeeping
• Support maintenance windows and software upgrades

Documentation & Reporting

• Maintain operational procedures, and troubleshooting guides
• Produce incident reports and operational summaries
• Update knowledge bases and support documentation

• Red Hat Enterprise Linux (RHEL)

• Linux troubleshooting and performance analysis
• CPU, memory, filesystem, and process management
• Shell scripting fundamentals

Kubernetes & Containers (Mandatory)

• Kubernetes architecture and operations
• Docker and container technologies
• Pod, Deployment, StatefulSet, Service, and Ingress management
• kubectl troubleshooting
• Container log analysis

Networking (Mandatory)

• TCP/IP
• VLANs
• Routing and Switching
• DNS, DHCP, and NTP
• Load balancing concepts
• Firewall and security group fundamentals

Infrastructure & Virtualization

• VMware vSphere or equivalent platforms
• Compute, storage, and networking concepts
• High availability and disaster recovery
• Server and operating system troubleshooting

Monitoring & Automation

• Prometheus
• Grafana
• ELK Stack
• Operational monitoring tools
• Ansible (preferred)
• Git and CI/CD fundamentals

• 5G Core Architecture

• IMS Architecture
• CNF/VNF deployment concepts
• Telco Cloud operations

Required Competencies

• Strong troubleshooting and analytical skills.
• Ability to work under pressure during critical incidents.
• Excellent communication and customer-facing skills.
• Knowledge of ITIL Incident, Problem, and Change Management processes.
• Ability to work in 24x7 shift rotations and on-call environments.

Education & Experience

• Bachelor's degree in Computer Science, Telecommunications, Information Technology, or a related discipline.
• 2–5 years of experience in Cloud Infrastructure, SDI, Telecom Operations, or related environments.
• Experience supporting Kubernetes-based and cloud-native platforms is highly desirable.

• CKA (Certified Kubernetes Administrator)

• VMware VCP
• ITIL Foundation
• Cloud Infrastructure or Cloud Native Platform Certifications