Cloud DevOps -Build & Engineering-Chef

Key Responsibilities Application Operations & Monitoring

• Perform daily application health checks and operational monitoring to ensure service

availability and performance.

• Monitor application processes, scheduled jobs, interfaces, and automated workflows. • Validate successful execution of system jobs and investigate failures, delays, and

performance issues.

• Support application upgrades, migrations, and environment validation activities. • Proactively identify operational risks and coordinate remediation activities.

Access Management & Security Administration

• Process user access requests, modifications, and revocations across supported

applications.

• Ensure access governance and compliance with organizational security policies. • Support service account and role validation activities when required.

Incident Management & Troubleshooting

• Investigate application incidents and operational issues. • Perform root cause analysis and coordinate resolutions with infrastructure,

development, and business teams.

• Track, prioritize, and follow up on pending incidents until closure. • Maintain clear communication with stakeholders regarding issue status and resolutions.

OFFICIAL USE OFFICIAL USE Data Processing & Validation

• Upload and validate financial summary, KPI, and operational data files. • Support datapoint management activities and investigate data quality discrepancies. • Ensure accuracy and integrity of application data through validation and reconciliation

processes.

• Monitor data transfer and workflow processes and address exceptions.

Batch Job & Workflow Management

• Monitor and validate AFL, IRR, and other scheduled batch jobs. • Review execution results, troubleshoot job failures, and coordinate corrective actions. • Analyze recurring job failures and recommend operational improvements. • Ensure completion of daily, monthly, and business-critical processing activities.

Month-End & Periodic Operations

• Perform DAPPA month-end setup, configuration validation, and processing activities. • Execute scheduled monthly and quarterly operational checks across supported

applications.

• Validate operational readiness and business processing requirements during reporting

cycles.

• Document findings and coordinate issue resolution activities.

Service Request & Ticket Management

• Manage support requests, incidents, and operational tasks through Jira and service

management tools.

• Maintain accurate ticket updates, investigation notes, and resolution details. • Review and prioritize open requests, service tickets, and operational backlogs. • Ensure adherence to agreed service levels and support processes.

Stakeholder Collaboration

• Work closely with business users, development teams, infrastructure teams, and thirdparty vendors.

OFFICIAL USE OFFICIAL USE

• Provide operational status updates and communicate ongoing issues effectively. • Support audits, compliance reviews, and operational reporting activities. • Participate in weekly operational reviews and planning discussions.

Supported Applications

• eFront • DAPPA (Frameworks) • Accurate • EUC Insight • Innate Timesheet • KeyDine Timesheet

Key Skills

• Application Support & Operations • Incident & Problem Management • User Access Management • Batch Job Monitoring & Validation • Data Validation & Reconciliation • Root Cause Analysis • Jira & Service Management Tools • Operational Health Checks • Application Monitoring & Troubleshooting • Stakeholder Management • Process Documentation • Service Delivery & Support Operations

Typical Job Title Senior Application Support Engineer / Application Operations Engineer / Production Support Analyst / Application Support Specialist Qualifications NA Responsibilities NA