{bc}
Apply
pinpoint

Cloud Customer Success Manager - PR

Blue Mantis
Remote, USA
Full-time
Entry
Remote
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities.
  • Collaborate with peers and managers to steer our CSP operations.
  • Act as liaison between customer, company and 3rd party vendors, managing/escalating tickets and tasks from report to resolution.
  • Build and maintain a trusted advisor relationship with our customers.
  • Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources.
  • Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction.
  • Own the post-sales relationship

Skills, Knowledge & Expertise

  • (1-2 years) Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program.
  • Experience as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst or similar role.
  • Either possess or be willing to obtain FinOps Practitioner Certification.
  • BS Degree in Business or a Technology related field; graduate degree appreciated.
  • Experience optimizing workflows and implementing process improvement.
  • Technical and business problem-solving skills and judgement.
  • Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels.
  • Ability to prioritize and manage competing demands.
  • Experience working with Clients on business solutions.
  • Either possess one year of prior experience with public cloud billing and licensing models or be willing to learn.
  • Either possess one year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals or be willing to learn.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Blue Mantis

Senior Network Engineer - Toronto Canada Remote

, CAN

Discovered 2 weeks agoFull-time

Network Security Engineer - 100% Remote South East - US Only

, USA

Discovered 2 weeks agoFull-time

Project Manager - Remote Boston MA Area (PMO)

, USA

Discovered 2 weeks agoFull-time

Presales Network Solution Architect - DC/VA/DE/MD

, USA

Discovered 2 weeks agoFull-time

Cloud Presales Solution Architect - Remote US

, USA

Discovered 2 weeks agoFull-time

Account Executive - Toronto Canada

, CAN

Discovered 3 weeks agoFull-time

Inside Sales Representative - Boston MA Area

Boston, USA

Discovered 3 weeks agoFull-time

Account Executive - Raleigh NC - Public Sector

Raleigh, USA

Discovered 3 weeks agoFull-time