Clinical Technical Specialist

About the Role

Key Responsibilities

• Provide clinical and technical guidance for Cochlear's cochlear implant and acoustic hearing solutions.
• Support surgical teams with planning, procedures, device programming, troubleshooting, and patient outcome optimization.
• Deliver pre-operative consultations, intra-operative technical assistance, and post-operative follow-up.
• Design and conduct practical training for healthcare professionals, including surgeons, audiologists, and speech therapists.
• Facilitate workshops, hands-on sessions, and clinical education programs.
• Support the introduction and effective use of new products and software.
• Build and maintain relationships with healthcare professionals and clinical stakeholders.
• Contribute clinical expertise to account planning, tenders, reimbursement discussions, and market development.
• Represent Cochlear at professional meetings, conferences, and educational events.
• Maintain accurate activity and case-support records.
• Ensure compliance with Cochlear's quality and safety procedures, ethical standards, and regulatory requirements.

Qualifications and Experience

• A degree in audiology, biomedical engineering, healthcare sciences, or a related field, with audiology being highly preferred.
• Two to three years of relevant experience in clinical audiology or a clinical, technical, or customer-facing healthcare environment.
• Experience supporting surgical procedures or working in surgical settings.
• Strong presentation, training, and communication skills.
• Professional fluency in both Arabic and English.
• Demonstrated ability to build credible and lasting relationships with healthcare professionals.
• Ability to work independently and manage changing priorities within a field-based territory.
• A valid driving license or the ability to obtain one locally.
• Willingness and flexibility for extensive travel, including overnight stays, across the South Region and potentially elsewhere in Saudi Arabia.
• Audiologists must hold a current Saudi Commission for Health Specialties (SCFHS) audiology license.
• Advantageous Experience
• Experience or knowledge of cochlear implants, hearing healthcare, ENT devices, or implantable medical devices.
• Familiarity with the Saudi healthcare system, including Ministry of Health structures and hospital procurement.
• Understanding of SFDA regulatory requirements.
• Experience in training or professional education for clinical audiences.
• Knowledge of healthcare markets in Saudi Arabia, the GCC, or the wider Middle East.
• Experience with CRM platforms, such as Salesforce.
• Knowledge of reimbursement or health insurance processes.
• Candidate Profile
• The ideal candidate prioritizes customer and patient outcomes, communicating complex clinical information clearly and adapting approaches for diverse audiences. This role requires a proactive individual comfortable with independent field territory management, while also collaborating with clinical, sales, marketing, regulatory, quality, and customer support teams. Cultural awareness, patience, and persistence are essential for developing long-term relationships.
• Achieving Success
• Success in this position is defined by timely and credible clinical support for healthcare professionals, safe and consistent surgical and programming assistance, increased customer confidence in Cochlear solutions, and strong clinical relationships that foster sustainable program development. The role also contributes clinical insight to customer adoption and regional growth, ensuring field activity adheres to quality, documentation, safety, and compliance standards.