Clinical Support Assistant
Role Overview
The Clinical Support Assistant is often the first point of contact for clients at Hope to Health Centre.
The role supports client navigation, patient flow, examination room readiness, specimen transport, and clinic operations.
The position does not provide direct clinical care and includes escorting clients to the Supervised Consumption Site and other onsite services as required.
Key Skills for This Role
Full Job Posting
Role overview
The Clinical Support Assistant is often the first point of contact for clients at Hope to Health Centre.
The role supports client navigation, patient flow, examination room readiness, specimen transport, and clinic operations.
The position does not provide direct clinical care and includes escorting clients to the Supervised Consumption Site and other onsite services as required.
Workplace and employment
- Work model: onsite at Hope to Health Centre, 625 Powell Street, Vancouver, BC.
- Employment type: regular full-time.
- Minimum salary stated as $27.78; the description does not specify a pay period.
Education and experience
- Grade 12 and two years of recent related experience in patient care, a clinic, or customer service, or an equivalent combination of education, training, and experience.
- Experience with diverse populations and understanding of trauma-informed care are preferred.
- De-escalation and care navigation training are assets.
Skills and abilities
- Knowledge of interprofessional health care, client-centred care, and mental health issues and their impact on social functioning.
- Effective verbal and written communication, collaboration, organization, and ability to operate related equipment.
- Physical ability to carry out the duties of the position.
Day-to-day responsibilities
- Welcome clients and visitors, provide wayfinding and service navigation, and communicate arrivals or urgent needs to reception and clinical staff.
- Maintain welcoming clinic spaces; prepare examination rooms; clean and disinfect rooms, equipment, and high-touch surfaces according to IPAC standards.
- Monitor spaces for safety and maintenance concerns, report hazards and incidents, and support emergency procedures and responses.
- Escort clients between services, transport specimens and supplies, and monitor client safety during clinic visits.
Benefits and culture
- The employer describes an inclusive culture and meaningful work supporting quality care and sustainable practices.
- Benefits include dental, vision, and life insurance, as well as a pension.
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