Clinical Pharmacy Manager
Full Job Posting
Key Responsibilities
- Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
- Coach and develop liaison team and instill Shields culture at health system partner site
- Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
- Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
- Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
- Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
- Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
- Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
- Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
- Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
- Provide performance updates to Shields leadership team
- Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
- Ensures coverage for Specialty Liaisons when absent from work
- Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
- Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
- Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
- Identifies, assesses and contributes to continuous process improvement and optimization initiatives
- Provides subject matter expertise to hospitals and clinics within their span of control
- Other duties as assigned
Education & Experience
Doctor of Pharmacy (PharmD), RPh or BS in Pharmacy required with a minimum of 2 years supervisory/management experience preferred
Experience as a licensed pharmacist in a healthcare setting is required
5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
Experience in a pharmacy or healthcare setting is required
Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
This candidate will be able to quickly learn other programs and extract relevant information
Possess strong organizational skills is a must
Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information
Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
Motivates and inspires
Results orientation
Relationship builder
Collaborative, team player
A passion to help people
Drive to succeed
Confidential
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy .
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [email protected].
About Shields Health Solutions
Private specialty pharmacy integrator helping hospitals and health systems manage hospital-owned specialty pharmacies.
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