Clinical & Field Experience Assistant

Essential Functions and Responsibilities

• Collaborates with students, WGU personnel, and outside professionals regarding placement, compliance, and/or outreach efforts.
• Collaborates with external and internal stakeholders to negotiate and secure partnerships with external health facilities and academic settings – as applicable.
• Communicates with students and stakeholders to set clear expectations of the placement and onboarding process, compliance requirements, and affiliation agreements while providing updates throughout the process.
• Understands placement guidelines/policies and is able to support students in adhering to the policies – as applicable.
• Assists students with navigating the requirements needed to be cleared for placement – as applicable.
• Communicates via email, meetings and phone calls; cold calling partners or other stakeholders may occasionally be necessary.
• Exhibits professional conduct, interaction, and communication as a representative of the company and the department.
• Work in a student relations management system.
• Collaborates with legal counsel to assure all contracts with sites are current and appropriate – as applicable.
• Ability to do extensive research online of new sites both academic and health facilities – as applicable.
• Initiates and maintains contracts between WGU and health facility sites – as applicable.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities

• Strong organizational skills.
• Highly attentive to detail.
• Sound decision making and problem-solving skills.
• Strong written and verbal communication skills.
• Must be able to work well under stress and meet deadlines.
• Ability to work well within a team.
• Capacity for self-motivation and working independently.
• Ability to form and maintain partnerships.
• Ability to provide excellent customer services with all WGU staff, students, and stakeholders.
• Ability to provide accurate information and high-quality results.
• Ability to adapt to change.
• Mastery of basic computer skills.
• Aptitude for learning new technology.
• Basic knowledge of contracts and/or medical terminology.

Competencies

Job Qualifications

• Minimum Qualifications:
• Highschool Diploma or GED
• Requires one (1) or more years of experience with Microsoft Office and Adobe products.
• Requires one (1) year of experience in an administrative or support role
• Preferred Qualifications:
• Associates degree or enrolled in a degree program.
• Experience with one or more of the following: clinical placement/scheduling, compliance, affiliation agreements, memorandums of understanding (MOUs), and/or related WGU experience.
• Experience with Salesforce.
• Experience working in higher education.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Additional Information