Clinical Assistant Administrator
Role Overview
Hours- 36hours a week. 3x12hr shifts on a rota from Monday to Sunday, with shift patterns varying between 7am and 9pm.
Full Job Posting
About the role
Hours- 36hours a week. 3x12hr shifts on a rota from Monday to Sunday, with shift patterns varying between 7am and 9pm.
Introduction
We are looking for a Patient Administrator to join our Kingston MRI Department, working across three MRI scanners and supporting both NHS and private patients. This is a flexible working role, based on three 12-hour shifts per week, supporting both inpatient and outpatient MRI services.
The role combines reception duties with a range of booking and administrative responsibilities. You will play a key role in ensuring MRI appointments are booked accurately across all three scanners, in line with the appropriate patient pathways and priorities. You will also be responsible for keeping patient and booking systems up to date, preparing patients for their appointments and supporting them throughout their visit.
As a key point of contact for patients, you will provide a professional, courteous and reassuring service, helping patients feel comfortable and supported from the moment they arrive through to their departure. You will work closely with radiologists, clinical colleagues and the wider administration team to ensure the service runs efficiently and that patients receive the right information and support at every stage of their journey.
Key Duties and Responsibilities
- Prepare and manage patient lists for the following day, ensuring appointments are correctly booked, vetted and aligned with the appropriate pathways and priorities.
- Process referrals from hospitals, private providers and GPs, booking patients into the appropriate MRI slots across all three scanners.
- Contact patients to arrange and confirm appointments, complete screening calls and provide the information they need ahead of their scan.
- Proactively follow up outstanding vetting, patient information and unconfirmed appointments, liaising with radiologists and other colleagues where required.
- Maintain accurate patient records, files and booking systems, including uploading documents and updating information required for billing.
- Support the efficient use of MRI capacity by filling short-notice gaps, managing cancellations and booking additional inpatients where appropriate.
- Provide a professional and welcoming reception service, coordinating patients from arrival through to departure and responding to queries in a caring and reassuring manner.
- Ensure payments are taken and invoiced accurately and promptly, where required.
- Track and distribute imaging data and reports as needed.
- Work collaboratively with clinical and administrative colleagues, supporting the Senior Administrator and Administration Manager as required.
- Work closely with radiographers and clinical assistants to coordinate patient flow and ensure the smooth and efficient running of the MRI service throughout the day
- Recognise when clinical support is required and escalate or delegate queries appropriately.
- Maintain patient confidentiality and comply with data protection requirements at all times.
What We Are Looking For
Strong organisational skills, attention to detail and the ability to prioritise and multitask in a busy environment.
Excellent communication skills, with confidence speaking to patients by telephone, email and face to face.
A positive, proactive and reliable approach, with the ability to work independently and follow up outstanding actions.
A caring and empathetic approach, with a genuine interest in providing a positive patient experience.
Confidence using IT systems and the ability to learn and work across multiple systems.
Good understanding of administration processes, confidentiality and data protection.
Previous experience in healthcare, administration or a customer-facing environment.
Flexibility to work the required shift pattern and support the needs of the service.
A professional, supportive and team-focused approach.
What's in it for you
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
27 days annual leave (plus bank holidays)
Generous company contribution pension scheme
Private medical insurance options
Life assurance
Hybrid and flexible working opportunities
Fantastic learning and development opportunities
24/7 access to a dedicated well-being hub and an Employee Assistance Programme
Enhanced parental leave
Monthly award programme and online peer-to-peer recognition
Long service recognition, with vouchers and additional annual leave
Refer a friend bonus
Discounts on InHealth’s healthcare services
Smart tech, Cycle to Work and thousands of discounts and cashback options
Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
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About InHealth Group
UK-based private healthcare provider delivering diagnostic tests, scans, and treatment services to NHS and private patients.
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