Clinical Assistant Administrator

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

As part of our clinical support team at Wansbeck , you will be essential in ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.

You may be asked to support shifts in our other Northumbria sites in Hexham, North Tyneside and Cramlington to support operations if required so would need access to a car

Hours- 3x12 Hour shifts on a rota Monday- Sunday. Shifts will be between 7am and 9pm

Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure

Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally

Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)

Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately

Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout

Accurately entering all relevant patient data into the patient management system

Managing administrative tasks within the unit that include: Dealing with telephone, direct and face to face enquiries Booking clinically validated appointments on the internal system Ensuring all payments are invoiced promptly and accurately.

Dealing with telephone, direct and face to face enquiries

Booking clinically validated appointments on the internal system

Ensuring all payments are invoiced promptly and accurately.

An empathetic and caring approach

A passion for delivering the highest level of customer service

A good understanding of health and safety and infection control

The ability to work independently and as part of a multi skilled team

Flexibility in working patterns to fulfil site requirements

Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner

Strong administration skills with an ability to pick up new systems quickly

The passion to attend courses to enhance their knowledge and skills for the role required.

Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environment

Proficient administration skills, such as experience using Microsoft Packages

Working in a fast-paced environment.

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We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

27 days annual leave (plus bank holidays)

Generous company contribution pension scheme

Private medical insurance options

Life assurance

Hybrid and flexible working opportunities

Fantastic learning and development opportunities

24/7 access to a dedicated well-being hub and an Employee Assistance Programme

Enhanced parental leave

Monthly award programme and online peer-to-peer recognition

Long service recognition, with vouchers and additional annual leave

Refer a friend bonus

Discounts on InHealth’s healthcare services

Smart tech, Cycle to Work and thousands of discounts and cashback options

Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.