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Clinical Applications Analyst

Imagen Technologies
Remote, USA
Full-time
Mid · 4+ years experience
Remote
USD 75000-95000 yearly / year
Discovered 1 months ago
PACSDICOMHL7eRAD PACS3M M*Modal FluencyStudycast

Full Job Posting

  • Lead and support the configuration, maintenance, and optimization of Imagen’s clinical applications and imaging systems to ensure reliable, efficient radiologist workflows
  • Serve as a subject matter expert for PACS and clinical applications, supporting system setup, troubleshooting, upgrades, integrations, and workflow enhancements
  • Partner with clinical, operational, and technical teams to identify and implement workflow improvements that enhance efficiency and reduce operational friction
  • Troubleshoot complex clinical application and imaging workflow issues, driving issues through resolution in coordination with internal teams, vendors, and customers
  • Proactively monitor application health, system stability, and workflow performance to maintain high system availability and minimize operational disruptions
  • Support testing, validation, and implementation activities related to new workflows, upgrades, integrations, and customer deployments
  • Train and support internal teams and end users on application functionality, workflow best practices, and support processes as needed
  • Develop and maintain strong vendor relationships to stay informed on upgrades, enhancements, and opportunities for workflow optimization
  • Provide day-to-day guidance and support to Level 1 support team members to ensure accurate, timely responses within defined SLAs
  • Participate as a member of the Level 2 support team, including participation in the on-call rotation, to support critical clinical operations
  • Flexibility to provide coverage outside of normal business hours as needed
  • Bachelor’s degree or equivalent practical experience, with 4+ years supporting clinical or radiology systems in a production healthcare environment, consistently delivering high levels of customer and clinician satisfaction
  • Deep understanding of DICOM and working knowledge of HL7 interfaces, including their impact on imaging workflows and downstream clinical systems
  • Demonstrated end-to-end understanding of the full lifecycle of an imaging exam, including acquisition, routing, interpretation, reporting, communication, and archiving
  • Proven expertise in radiology and teleradiology workflows, including the roles of radiologists, technologists, support teams, and referring providers
  • Hands-on experience supporting, configuring, and optimizing one or more of the following clinical applications in a live environment: eRAD PACS, 3M M*Modal Fluency, Studycast, Volpara (or equivalent systems)
  • Experience troubleshooting PACS, imaging workflow, and clinical application issues in complex healthcare environments
  • Strong written, verbal, and presentation skills, with the ability to communicate effectively with radiologists, clinical staff, operational leaders, vendors, and technical teams
  • Highly organized with the ability to manage multiple priorities, balance competing demands, and maintain strong attention to detail in a fast-paced operational environment
  • Are either located in or willing to work PST hours

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