Clinical Application Specialist - Point of Care & Blood Gas

Clinical Application Specialist – Radiometer

Role Purpose

Product Scope

Blood Gas Analyzers

• ABL90 FLEX

• Abl90 Flex Plus

• ABL800

Transcutaneous Monitoring

• TCM

Immunoassay

• AQT

Sampling Devices

• Syringes and capillaries

Data Management System

• AQURE Middleware

Pre-Sales and Commercial Support

• Support the sales team during customer meetings, opportunity development, product demonstrations, evaluations, and trials.
• Present Radiometer solutions, clinical value, workflow benefits, and technical differentiation to customers.
• Address customer clinical and technical questions during the sales process.
• Support competitive analysis, product positioning, and customized customer solutions.
• Work closely with business and sales managers to align the right solution with customer needs.
• Contribute to customer confidence and strengthen Radiometer’s position as a preferred partner.

Product Training and User Enablement

• Assess customer knowledge levels and identify training needs.
• Deliver structured training on product operation, maintenance, sampling, workflow usage, and clinical interpretation.
• Provide training materials, presentations, quick guides, and practical demonstrations.
• Validate user competency and ensure proper end-user understanding of Radiometer platforms.
• Reduce user errors through effective training, coaching, and continuous education.

Installation Verification and Validation Support

• Support customers during installation verification, validation, and go-live preparation.
• Prepare and guide customers through validation plans and protocols.
• Ensure quality control and compliance requirements are followed.
• Review validation results and support documentation completion.
• Obtain customer sign-off confirming system readiness and successful validation.

Troubleshooting and Application Support

• Respond to customer inquiries in a timely and professional manner.
• Identify and troubleshoot application-related issues, including instrument, sampling, user error, middleware, and workflow-related challenges.
• Perform root cause analysis and provide corrective actions.
• Escalate service-related issues to the service team when required.
• Work closely with service and IT teams to ensure proper installation, configuration, and issue resolution.
• Educate customers to prevent issue recurrence and maintain quality of results.

Post-Go-Live Follow-Up and Customer Retention

• Conduct follow-up visits or calls after installation and go-live.
• Review system performance, usage, and customer feedback.
• Identify gaps requiring retraining or additional support.
• Build and maintain strong relationships with end users, laboratory managers, clinicians, biomedical teams, IT teams, and key decision makers.
• Support customer retention and identify future opportunities within existing accounts.

Regional Product and Marketing Support

• Lead or support product application and marketing activities in the region.
• Develop strong partnerships with key decision makers in major accounts.
• Identify market opportunities and support business growth initiatives.
• Capture customer feedback and share insights with relevant internal teams.

Internal Stakeholders

• Sales Team
• Business Managers
• Service Team
• IT Team
• Marketing Team
• Regional Leadership

External Stakeholders

• Laboratory Managers
• Clinicians
• End Users
• Biomedical Teams

• Hospital IT Teams

• Tender and Contract Departments
• Key Decision Makers in major accounts

Required Qualifications And Experience

• Bachelor’s degree in clinical laboratory science, Biomedical Science, Biotechnology, Biomedical Engineering, or a related scientific discipline.
• Minimum 5 years of experience in clinical application, product application, diagnostics, laboratory, POCT, or IVD-related roles.
• Previous experience in sales support or product application support is required.
• Strong experience in Diagnostics, Laboratory, or Point-of-Care Testing is a must.
• Strong understanding of the sales process, from lead generation and opportunity development to deal closure and customer retention.
• Fluent in English and Arabic.

Required Technical Skills

• Strong knowledge of laboratory workflows and diagnostic testing environments.
• Experience with POCT, blood gas, immunoassay, or related IVD platforms.
• Good understanding of validation, verification, quality control, troubleshooting, and user training processes.
• Ability to support customers from pre-sales stage through implementation and post-go-live support.
• Ability to work closely with service and IT teams on installation, middleware, and workflow-related topics.

Required Behavioral Competencies

• Excellent customer relationship management skills.
• Strong ability to engage key decision makers at different levels within the IVD industry.
• Strong communication and presentation skills.
• Ability to explain clinical and technical concepts clearly.
• Team player with strong cross-functional collaboration skills.
• Ability to manage priorities and customize solutions for large and complex accounts.
• Strong problem-solving and troubleshooting mindset.
• Commercial awareness and ability to identify market opportunities.
• Ownership, responsiveness, and customer-focused approach.

KPIs / Success Measures

• Successful validation and customer sign-off.
• High customer satisfaction.
• Reduction in user errors.
• Fast and effective issue resolution.
• Minimized customer downtime.
• Positive impact on pre-sales opportunities.
• Effective training delivery and user competency.
• Strong collaboration with sales, service, IT, and business teams.
• Contribution to customer retention and account growth.
• Join our winning team today.
• Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
• We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
• For more information, visit www.danaher.com.