Clinical Administrator 1

Basic Function

Scope

• Responsible for administrative aspects of inpatient and outpatient operations for the service line including access to care, facilities management and human resource management.
• Oversees financial development and management of operating budgets, capital budgets and contract activities for the service line.
• Participates and coordinates the business planning, new program development, financial modeling, program implementation and assessment / reporting of new program outcomes with Triad / Dyad leadership.
• Assess and streamline current service, redefine product lines and work collaboratively to integrate services across clinical, support and ancillary departments.
• Identify and achieve Center of Excellence status for specific service line divisions and product lines.
• Assess business and health care environments to develop service line strategic plan and effective positioning of clinical services to the current and future patient population.
• Focus on patient centered care and experience through operations, workflow and service line administration.
• Provides timely and accurate communication of departmental status to Hospital leadership, Departmental leadership, and staff members.
• Assure that policies, procedures, plans and regulatory requirements are in place and adequate to maintain operations for safe and appropriate patient care and departmental objectives.
• Represents and participates in multiple executive and management level meetings and committees on behalf of the service line.
• May have direct supervision responsibilities for assigned staff members.

Principal Contacts

I.Patient Centered

• Monitor customer satisfaction and facilitate / develop plans to achieve service line excellence.
• Address patient and provider complaints and ensure their prompt resolution.
• Develop strategic and operational plans based on the Patient Experience to enhance satisfaction.
• Participate in organizational and service line Patient Experience committees, task forces and projects.
• Responsible for the achievement of service line and organizational Key Performance Indicators (KPI)
• Monitor the external environment and patient referral to recommend new, expanded or reallocated services for optimal Patient Experience.
• Liase with the district locations on service offerings and patient experience.
• Develop service line patient centered strategic plan in coordination with Triad / Dyad leadership.
• Develop Centers of Excellence within the service line (certified and non-certified)

II.Timely

• Ensure prompt patient access to outpatient and inpatient services.
• Monitor and assist in the optimization of service line inpatient length of stay (LOS)
• Routinely review and update outpatient templates, provider schedules, resource utilization to optimize the patient wait time and service availability.
• Assess patient downstream services and wait times outside of the service line (Lab, OR, Radiology)
• Develop process improvements for optimal wait times and maximized resource utilization
• Develop business plans and financial models for new programs, expanding or contracting current services, redefining product lines or services.
• Assess, monitor and report new and changes in clinical services for variation and success.
• Work collaboratively within JHAH to streamline current services and integrate services across clinical, support and ancillary departments.