Clinic Support Assistant

Overview

• **DUTIES AND RESPONSIBILITIES**
• + Take care of the patients from the time they call till they finish their medical checkup and go back.
• + Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• + Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
• + Visit inpatient ward patients on daily basis.
• + Should be capable of solving problems, effective communication strategies and conflict resolution.
• + Communicate all information to front office personnel and Physicians regarding Patient.
• + Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
• + Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
• + Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
• + Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• + Provide information about medical insurance coverage to patients.
• + Keeps accurate records of discussions or correspondence with customers.
• + Write reports analyzing the quality of customer service.
• + Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
• + Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
• + Work accordance with the documented OSH procedures and instructions, specific responsibilities.
• + Be familiar with emergency and evacuation procedures.
• + Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
• + Comply with Waste management procedures and policies.
• + Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
• + Use of appropriate personal protective equipment and safety systems.
• + To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.
• **DUTIES AND RESPONSIBILITIES**
• + Take care of the patients from the time they call till they finish their medical checkup and go back.
• + Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• + Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
• + Visit inpatient ward patients on daily basis.
• + Should be capable of solving problems, effective communication strategies and conflict resolution.
• + Communicate all information to front office personnel and Physicians regarding Patient.
• + Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
• + Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
• + Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
• + Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• + Provide information about medical insurance coverage to patients.
• + Keeps accurate records of discussions or correspondence with customers.
• + Write reports analyzing the quality of customer service.
• + Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
• + Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
• + Work accordance with the documented OSH procedures and instructions, specific responsibilities.
• + Be familiar with emergency and evacuation procedures.
• + Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports.
• + Comply with Waste management procedures and policies.
• + Attend applicable OSH/Infection control training programs, mock drills and awareness programs.
• + Use of appropriate personal protective equipment and safety systems.
• + To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.
• **QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS**
• + Graduate in any discipline.
• + Minimum 3 years’ experience in handling patients in a hospital environment.
• + Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
• + Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills.
• + Patient focused; service oriented; patient & understanding.
• + Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
• + Reliable, punctual, dependable, and responsive.
• + Excellent command of oral and written English.
• Arabic language advantageous/desirable but not essential.