Clinic Support Assistant

Overview

• To assist Physician in clinic including accessing, adding, and modifying the patient medical records under the physician’s supervision.
• Request the necessary investigation for the patient.
• To assist the provision of high-quality care to patients and their families under the direction and supervision of the Physician/ Registered Nurse/ Midwives.
• Demonstrate a range of skills to meet the needs of patients whilst promoting dignity, privacy, and respect.
• To provide a range of healthcare and non-nursing duties, ensuring efficient and effective service to the ward/department at all times.
• To assist with administration and non-nursing duties.
• To perform basic care under the direction of Physician/ Registered Nurse/ Midwife.
• To assist all patients who are able, towards independence and activity under the direction of the Physician/ Registered Nurse/ Midwife.
• To provide patient comfort by utilizing resources and materials; transporting patients; answering patients' calls and requests; reporting observation of the patient to the team leader.
• To assist patient transfer to other departments.
• To accompany patients who are ready for discharge.
• To transport equipment and patient records between departments.
• To support the registered nurse staff and ward clerk in the clerical, administrative, and receptionist duties in the ward.
• To assist in maintenance of stocks and non-medical supplies.
• To develop and utilize good communication skills and receive and pass on telephone messages.
• To ensure appropriate utilization of resources effectively and efficiently.
• To provide positive patient experience through the delivery of high-quality customer service.
• Observe and maintain confidentiality of information data relating to patients, staff, service, and the organization.
• To appropriately escalate identified concerns according to level of urgency.
• To liaise with nursing colleagues and adhere to professional standards, hospital policies and procedures, local requirements, and JCI standards.
• To be able to administer and seek advice on the appropriate measures in an emergency.
• To attend in-service training, other training programs, and meetings as required.
• To process clear understanding and commitment to NMC policy. Accepts and recognizes the legal limitations and ethical parameters of the role.
• Demonstrate effective oral and written communication skills.
• Demonstrate flexibility in meeting work demands and ability to work as a team.
• Maintain confidentiality at all times.
• Be informed on health & safety regulations affecting the unit in which they work.
• Have full knowledge of fire precautions and regulations.
• Be familiar with all types of hospital codes and know how to telephone for emergency services.