Clinic Receptionist / Client Coordinator - CAYA World Clinic

Role overview

Employment and work location

• The position is full-time.
• Work is in person.

Key responsibilities

• Welcome patients and families professionally.
• Manage appointment bookings, confirmations, cancellations, and rescheduling.
• Coordinate patient registration and maintain accurate patient records.
• Support billing, invoices, receipts, and payment follow-up.
• Help with patient administrative questions, including pay-and-claim documentation.
• Coordinate clinician schedules, room use, and patient flow.
• Keep the reception area clean, organized, and professional.
• Support clinic administration and communication by phone, WhatsApp, and email.
• Maintain confidentiality and professionalism.

Requirements

• At least 2–3 years of experience in a clinic or healthcare facility in Dubai is required.
• Strong English communication skills are required.
• Candidates should handle patients, parents, and clinicians calmly and professionally.
• Candidates should be organized, punctual, detail-oriented, and able to multitask.
• Experience with clinic management systems or EMR software is preferred.
• Experience in psychology, therapy, pediatric, dental, dermatology, or polyclinic settings is an advantage.
• Psychology or psychiatry clinic experience is a plus.

Expected hours

• Expected hours are 50–55 per week.