Clinic Co-ordinator-Shepparton

About Audika

Role overview

Responsibilities

• Oversee daily clinic operations, maintain a tidy welcoming environment, greet clients, and deliver a positive experience.
• Manage appointments by phone, email, and booking systems; provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing.
• Participate in community engagement, including site visits, promotional activities, and expos.
• Maintain hearing-device inventory and ordering; process invoices and POS transactions; verify HSP, DVA, and private health insurance eligibility.
• Respond promptly and empathetically to enquiries, provide proactive client support, and apply tailored sales strategies.
• Work with clinicians, hearing technicians, customers, and internal stakeholders; independently manage the front desk when needed.

Candidate requirements

• Previous administration and/or customer service experience in retail, hearing care services, pharmacy, or allied health is sought.
• Strong interpersonal communication skills and empathy for clients are important.
• Flexibility to pick up additional shifts at short notice to cover planned and unplanned leave is important.
• Experience with older customers is preferred; strong computer skills are advantageous but not essential, and willingness to learn is welcomed.

Benefits

• The posting lists performance incentives, a supportive hearing care team, professional development, and a clear career path.
• Other listed benefits include a retailer discount program, online wellbeing resources, an Employee Assistance Program, and birthday and Christmas gifts.

Recruitment process

• The process includes application review, an online interview and computer assessment, an interview with the hiring manager and trainer, and an in-clinic job shadowing session.