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Client Ticketing Services Manager
Ticketek Entertainment Group (TEG)
Adelaide, AUS
Full-time
Onsite
$75,000
Discovered 3 days ago
Client relationship managementEvent ticketing operationsTicketing systemsEvent operationsEvent-day operationsTroubleshooting
Role Overview
Join Ticketek in Adelaide and work with clients from South Australia's venues on ticketing for events.
Provide high-standard client service and continuity across accounts, coordinating with internal teams including marketing, web, technology, and finance.
Key Skills for This Role
Client relationship managementEvent ticketing operationsTicketing systemsEvent operationsEvent-day operationsTroubleshooting
Full Job Posting
About the role
Join Ticketek in Adelaide and work with clients from South Australia's venues on ticketing for events.
Provide high-standard client service and continuity across accounts, coordinating with internal teams including marketing, web, technology, and finance.
Outcomes to deliver
- Define event ticketing build requirements and timeframes with clients; deliver accurate builds and timely insights.
- Build and maintain events in the ticketing system and manage end-to-end ticketing operations on event days.
- Provide on-site event testing and engagement; manage Box Office staff, post-event reporting, operational feedback, and settlements.
- Coordinate with internal and external leads to implement promotional strategies.
- Work with the State Manager on value-added solutions to increase ticket sales and build brand profile.
Capabilities
- Bring a passion for live events and understand the 'Fan as our Star' philosophy.
- Demonstrate a client-focused attitude and professional communication across levels.
- Use attention to detail and problem-solving to troubleshoot complex issues in fast-paced environments.
- Develop new and existing relationships and resolve client problems efficiently.
- Understand complex ticketing systems or be able to learn them quickly.
- Experience in events or ticketing systems is desirable.
Schedule and attendance
- Work outside business hours and on weekends as required by the role.
- Attendance at events is mandatory.
Salary
- Salary is listed as $75,000 base plus super; no pay cadence is specified.
Benefits
- Benefits include event tickets and access, hybrid and flexible working where the role allows, paid parental leave, annual and additional leave, an Employee Assistance Program, a volunteer day, development programs, and recognition awards.
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