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Client Technical Onboarding Analyst

JPMorgan Chase
Bengaluru, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Job Responsibilities:

  • Exhibit ownership to deliver strong client satisfaction throughout implementation.
  • Establish timelines and maintain clear documentation to manage expectations.
  • Communicate status updates consistently to clients and stakeholders.
  • Apply creative problem solving and sound judgment to navigate issues and trade-offs.
  • Adhere to policies and procedures while meeting service level agreements.
  • Escalate and resolve issues in a timely manner.
  • Record observations and escalate where necessary.
  • Identify gaps and exceptions and recommend possible solutions.
  • Manage multiple requests by collaborating across multiple teams.
  • Work independently with minimal supervision.
  • Support product setup and testing with clients and internal teams based on documented requirements.
  • Required qualifications, skills, and capabilities:
  • Strong verbal and written communication skills.
  • Strong logical and analytical skills with attention to detail.
  • Ability to manage multiple concurrent work requests with effective time and work management.
  • Experience with mainframe testing, file transmissions, and file testing for formats such as ISO, X12, and BAI2.
  • Understanding of ISO 20022 or electronic data interchange message formats, including extensible markup language.
  • Understanding of system testing, regression testing, and user acceptance testing.
  • Bachelor’s degree in engineering and 3+ years of experience in banking, financial services, or treasury product implementation with a technical background.
  • Preferred qualifications, skills, and capabilities:
  • Knowledge of workflow automation tooling such as UiPath or similar robotic process automation tools.
  • Understanding of treasury products in the United States and Canada.

Qualifications

  • Experience with mainframe testing, file transmissions, and file testing for formats such as ISO, X12, and BAI2.
  • Bachelor’s degree in engineering and 3+ years of experience in banking, financial services, or treasury product implementation with a technical background.

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