Client Support Specialist

Role overview

Responsibilities

• Serve as the primary contact for assigned clients and customer inquiries; respond to questions, requests, complaints, and service issues promptly and professionally.
• Provide accurate information about products, services, processes, and company policies; track requests through resolution and update clients on open cases.
• Investigate issues and coordinate with internal departments; escalate complex, urgent, or sensitive matters as appropriate.
• Build client relationships, monitor satisfaction, follow up after issue resolution, and support retention and account development.
• Maintain accurate client profiles, communications, support records, and case histories in the CRM.
• Coordinate with Sales on new clients, onboarding, account requirements, and customer needs; coordinate with Operations on accurate, timely delivery.
• Coordinate with Finance on billing, invoices, payments, refunds, and account questions; work with IT and technical teams on system and platform issues.
• Assist with onboarding and client guidance; prepare reports, support summaries, and performance updates.
• Identify recurring issues and recommend product, service, and support-process improvements; refer relevant cross-selling and up-selling opportunities to Sales.
• Maintain confidentiality, comply with company policies and applicable UAE regulations, and participate in client meetings, presentations, training, or business events as required.

Relevant support areas

• The description lists client support, customer service, customer relationship management, onboarding, account management, retention, customer experience, complaint handling, issue resolution, case management, and CRM management.
• Other listed areas include customer communication, service coordination, client reporting, customer satisfaction, B2B/B2C support, cross-selling and up-selling, escalation management, and service quality. Experience in some or all is preferred.

Candidate requirements

• Proven experience in a client-support, customer-support, customer-service, client-services, account-coordination, customer-success, or similar role.
• Excellent verbal and written communication, customer-service, relationship-management, problem-solving, and issue-resolution abilities.
• Strong organization, time management, attention to detail, follow-up, and coordination; able to manage multiple customer requests and priorities.
• Able to communicate professionally with customers from different backgrounds and industries and remain professional with complaints, escalations, and difficult situations.
• Able to work effectively with internal teams and independently or as part of a team; strong CRM and customer-record management skills.
• Experience in a fast-paced, service-oriented environment.
• A bachelor's degree or diploma in Business Administration, Customer Service, Communications, Marketing, Management, or a related discipline.
• Two to five years of relevant client-support, customer-service, account-management, or customer-success experience is preferred.
• CRM and customer-support platform experience and Microsoft Office and communication-tool skills are sought.
• Relevant-industry and UAE/GCC market experience are advantageous; UAE business-environment knowledge is preferred. Multilingual communication skills are advantageous.

Location

• The role description identifies the United Arab Emirates; it does not specify a remote, hybrid, or in-person work arrangement.

What the employer offers

• Full-time and part-time employment options are stated in the description.
• The posting mentions competitive compensation, a collaborative work environment, career advancement, training, professional development, and exposure to diverse clients and sectors.
• No compensation amount or pay cadence is specified.

Application information

• The posting asks applicants to submit a CV and include relevant client-support experience, markets, systems, languages, and achievements.