Client Support Specialist

Role overview

Responsibilities

• Respond to client inquiries by email, chat, and phone; troubleshoot common issues.
• Guide users in applying playbooks, templates, and outbound frameworks.
• Document frequently asked questions and maintain clear support resources.
• Escalate technical or complex issues to relevant team members when needed.
• Gather feedback, monitor client satisfaction, and contribute insights to improve service quality and client outcomes.

Qualifications

• Strong interpersonal skills and focus on customer satisfaction; solid customer support experience handling inquiries, issue resolution, and follow-ups.
• Clear professional written and verbal communication, plus analytical skills for understanding client needs and identifying patterns.
• Ability to manage part-time hours in a hybrid Abu Dhabi role and collaborate with remote team members.
• SaaS, sales, or customer-facing experience and familiarity with CRM or support tools are beneficial.
• Relevant education or training in business, communications, or a related field is preferred but not mandatory.