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Client Support Specialist
Praksis- og Innovationshuset
Abu Dhabi, UAE
Part-time
Entry
Onsite
Discovered 3 weeks ago
Client supportCustomer serviceProblem-solvingAnalytical skillsCommunicationInterpersonal skills
Role Overview
The employer is seeking a motivated, customer-focused Client Support Specialist for its support team.
The role provides client assistance, issue troubleshooting, inquiry handling, and support for a positive client experience.
Key Skills for This Role
Client supportCustomer serviceProblem-solvingAnalytical skillsCommunicationInterpersonal skills
Full Job Posting
Role overview
The employer is seeking a motivated, customer-focused Client Support Specialist for its support team.
The role provides client assistance, issue troubleshooting, inquiry handling, and support for a positive client experience.
Responsibilities
- Provide first-line client support by phone, email, or ticketing system.
- Respond to inquiries and troubleshoot service-related issues; escalate complex problems when needed.
- Document client issues, solutions, and support requests accurately.
- Assist with account management, system updates, and service-related tasks.
- Resolve issues promptly while maintaining a positive user experience.
What the employer is looking for
- Strong problem-solving and analytical skills; basic understanding of customer support processes and common software applications.
- Excellent communication and interpersonal skills; ability to work independently and as part of a team.
- Customer-focused attitude and eagerness to learn.
- A Diploma or bachelor's degree in Business, IT, Communications, or a related field is preferred.
- Prior client support, customer service, internship, or related project experience is a plus.
- Familiarity with ticketing systems, CRM platforms, and remote support tools.
Benefits and development
- The employer describes flexible working arrangements and the opportunity to gain hands-on client support experience.
- The posting mentions a collaborative team, mentorship, learning, career growth, and exposure to client operations and business projects.
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