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Client Support Specialist
PT Indomarco Prismatama
Abu Dhabi, UAE
Part-time
Entry
Onsite
Discovered 2 weeks ago
Customer supportClient inquiry handlingService issue resolutionClient interaction documentationCustomer satisfactionAnalytical skills
Role Overview
Part-time, hybrid Client Support Specialist role based in Abu Dhabi Emirate, with on-site work and some work-from-home flexibility.
Responds to client inquiries and helps ensure timely, accurate information and a positive customer experience.
Key Skills for This Role
Customer supportClient inquiry handlingService issue resolutionClient interaction documentationCustomer satisfactionAnalytical skills
Full Job Posting
Role description
Part-time, hybrid Client Support Specialist role based in Abu Dhabi Emirate, with on-site work and some work-from-home flexibility.
Responds to client inquiries and helps ensure timely, accurate information and a positive customer experience.
Responsibilities
- Respond to inquiries by phone, email, and digital channels.
- Resolve service issues, document client interactions, and escalate complex cases to appropriate teams.
- Follow up with clients and collaborate with internal departments to address client needs.
- Monitor support metrics and identify recurring issues or opportunities for process improvement.
- Update client records, prepare basic reports, and contribute to customer experience initiatives.
Qualifications
- Strong interpersonal skills and a focus on customer satisfaction.
- Customer support experience handling inquiries, resolving issues, and managing client expectations.
- Analytical skills to interpret feedback, identify recurring issues, and suggest improvements.
- Clear written and verbal communication skills.
- Relevant client-facing or service-oriented experience; retail, FMCG, or related experience preferred.
- Ability to work in a hybrid environment, manage time, and adapt to changing priorities.
- Proficiency with basic office software and customer support tools or ticketing systems.
- A diploma or bachelor’s degree in Business, Communications, or a related field is beneficial; equivalent experience is considered.
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