workday
Client Support Specialist
Zelis
Remote, USA
Full-time
Mid · 3+ years experience
Remote
Discovered 1 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
What You'll Do
- Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner.
- Provide accurate information and support regarding products, services, and processes.
- Troubleshoot client issues and identify appropriate solutions using internal tools and resources.
- Investigate and resolve client concerns while delivering a positive support experience.
- Research account, data, and system-related issues to determine root causes and next steps.
- Collaborate with internal teams to resolve complex client inquiries and service requests.
- Clearly communicate issue status, resolutions, and follow-up actions to clients and stakeholders.
- Document client interactions, troubleshooting steps, and resolutions within support systems.
- Identify recurring client issues and provide feedback to improve processes, documentation, and overall service quality.
- Maintain a strong understanding of company products, services, and support procedures.
- Meet established performance goals related to quality, productivity, responsiveness, and client satisfaction.
- Participate in training, team meetings, and continuous improvement initiatives.
- Support teammates during high-volume periods and contribute to a collaborative team environment.
What You'll Bring
- Associate degree and 1+ year of customer service or support experience, or High School Diploma/GED and 3+ years of relevant experience.
- Experience providing customer support through chat, email, or other digital communication channels preferred.
- Strong written and verbal communication skills.
- Excellent problem-solving and critical-thinking abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience using CRM systems, ticketing platforms, or customer support tools preferred.
- Strong attention to detail and organizational skills.
- Customer-focused mindset with empathy, professionalism, and a commitment to service excellence.
- Proficiency using AI tools with an understanding of how to create effective prompts and leverage technology to improve productivity and service outcomes.
- Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
- Location and Workplace Flexibility
- Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.
- While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
- Equal Employment Opportunity
- Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
- Accessibility Support
- We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Preferred Qualifications
- Experience providing customer support through chat, email, or other digital communication channels preferred.
- Experience using CRM systems, ticketing platforms, or customer support tools preferred.
- While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
About Zelis
Software & SaaS3000 employeesFounded 1995
Private healthcare financial technology company serving payers, providers, and healthcare consumers with claims, payment, and member-engagement solutions.
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