Client Support - Private Client

Responsibilities

• Helping Advisers to prepare for client reviews by:
• Ensuring all client and plan information is up to date on IO
• Requesting plan information from the respective providers either by post, email or direct from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received according to naming conventions.
• Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans
• Adding the details of any missing policy information to IO as required
• Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value
• Checking the income expectations on all the clients plans to ensure that these are correctly recorded and update as required
• Collate the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund based or Adviser charges
• Using the standard templates within IO, create and check the client valuation report and upload to IO
• Compile and produce any Meeting packs requested by the Advisers including, but not limited to:
• Pre-meeting communications
• FE Analytics research on the funds held by the client
• Data capture form from IO
• Client Valuation Report producing comparisons between old and new centralised investment propositions
• Preparing cases for submission to the Paraplanning team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
• If requested, the checking and validation of client income expectations held within the system
• Interrogation of the data and liaison with the Adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
• Frequently interact with Advisers, Paraplanners and Client Support to ensure that we deliver an excellent customer service to all clients
• Produce client letters as required
• Answering overflow Reception phone calls
• Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
• To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.
• Create and maintain effective client files according to naming conventions.
• New business processing and application submission.
• Liaising with product providers as and when necessary, chasing as often as required.
• Keep up to date with new products, technical or legislative changes within the marketplace
• Always comply with the Compliance policies
• Engage with training and development as applicable
• Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.

Essential Skills, qualities and Experience required:

Essential Qualifications:

Titan expected behaviours:

Additional information