Client Support Admin
Key Skills for This Role
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About the team
The Business Operations team is the operational backbone of Axiom’s business, responsible for delivering consistent, scalable operating standards across all client engagements —from initial onboarding through the full engagement lifecycle.
The team plays a critical role in enabling Axiom’s success by ensuring operational excellence, and delivering on scalable processes and activities directly impacting revenue generation. The team supports internal stakeholders, legal talent, and clients globally, acting as a central hub for operational execution.
Customer Service
Act as a first point of contact for inbound operational queries from Clients and Axiom Legal Talent, providing timely and professional responses, in line with standard guidance, policies, and established processes
Manage and triage incoming requests, ensuring queries are resolved efficiently or routed to the appropriate team
Deliver a consistent, high-quality service experience across all interactions
Engagement Set-up
Ensure engagements are compliant and set-up for success from Day 1
Ensure all required contracts, documentation, and information are accurately collected, validated, and recorded in internal systems
Flag discrepancies or missing information and coordinate with relevant teams to resolve issues
Ensure all requirements are in place to enable timely and accurate billing, including liaising with Sales and Clients to confirm billing details and vendor setup
Partner with key stakeholders to implement mid-engagement change requests successfully and in line with process
Onboarding
Manage client-specific onboarding requirements to enable Axiom Talent to start engagements on time
Liaise with Sales, Talent Operations, and other internal teams to coordinate onboarding activities
Manage onboarding processes involving third-party procurement providers
Ensure all onboarding requirements are completed accurately and in compliance with internal standards
Coordinate with Solutions, IT, and other functions to ensure Day 1 readiness
Manage requests for Axiom-issued equipment (e.g. laptops), including provisioning and return at the end of engagements
Vendor Management and Client Audits
Support completion of third-party risk management (TPRM) questionnaires and ongoing reassessments, coordinating with Legal, Compliance, Finance, and other stakeholders as required
Assist with client audit requests, ensuring timely, accurate, and well-documented responses
Requirements
- 1-3+ years of experience in a similar role (e.g. business operations, operational support, administration, customer service, client onboarding, account management) ideally within a professional services firm or service delivery center
- Strong organisational and time management skills
- Excellent attention to detail and high level of accuracy
- Ability to manage multiple tasks and prioritise effectively
- Strong communication skills, particularly in responding to queries clearly and efficiently
- Experience with the full Microsoft Office suite
- Legally eligible to work in the country in which the position is located
- Minimum 2 days/week in-office
- Axiom’s total rewards philosophy is to be transparent and equitable with all job candidates.The annual base salary range for this role is $52,000-$57,000, and you will be eligible to participate in our cash bonus plan which on target would be 10% of your base salary for an Analyst role on the Business Operations team. You can also participate in our benefits programs that include healthcare, life and disability coverage, 401K with company match, paid sick and personal time off, paid parental leave and more. Please note that the final compensation is determined by several considerations, including the quality of your experience and expertise, your ability to immediately contribute to Axiom, your potential to move up to the next level, the market you are located in, and other business considerations.
- To preserve interview integrity, candidates may use AI tools to prepare for interviews, but may not use AI tools, live transcription, answer-generation tools, or third-party assistance to generate responses during live interview conversations unless Axiom has expressly permitted tool use for a specific exercise or approved an accommodation in advance. For some technical exercises, the interviewer may expressly allow reference materials or AI tools; otherwise, assume they are not permitted.
- Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form, please contact us at [email protected] and include “Applicant Accommodation” in the subject line.
About Axiom
Global provider of specialized on-demand legal talent and solutions.
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