Client Success Officer

What You'll Bring

• You're someone who genuinely enjoys helping people and finding solutions. You're organised, collaborative and you're comfortable bringing different stakeholders together to work through complex problems.
• To succeed in this role, you'll bring:
• A strong client and service focus
• Background in client or customer support with a passion for providing a great service
• Excellent written and verbal communication skills with the confidence to communicate across different levels of an organisation
• Experience supporting operational service delivery and solving client or customer issues
• Strong problem-solving skills and attention to detail
• The ability to manage competing priorities and meet deadlines
• Confidence building relationships with clients and internal stakeholders
• Why Cuscal?
• At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all.
• Here, you'll deliver or support interesting, ground-breaking work that has real impact on Australia's financial services sector and the millions of customers it serves. You'll innovate alongside skilled, smart, connected teams and build a fulfilling career that continues to grow.
• You'll also enjoy a range of benefits, including:
• Hybrid working arrangements that support flexibility and work-life balance.
• We celebrate success: Our IGNITE program recognises individual and team achievements.
• Wellbeing focus: We support your physical, mental and financial wellbeing through a range of initiatives and employee benefits.
• Join us and reimagine the future
• If this role excites you, we'd love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so don't wait, apply now.
• Cuscal is an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process
• Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.
• Forward with Cuscal
• At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fostering a positive workplace culture, our people play a vital role in achieving our commercial objectives while staying true to our values.
• If you're looking for a role where your skills and ideas make a real impact, join us to help shape the future of payments in Australia.