greenhouse
Client Success Manager
MediaAlpha
Tempe, USA
Manager · 2–3 years experience
Discovered 1 weeks ago
Full Job Posting
Key Responsibilities
- Set up new agent accounts and integrations.
- Onboard new agents within 24 hours of assignment.
- Conduct regular one-on-one consultations with assigned agents, offering tailored recommendations to help grow their business.
- Optimize and expand accounts to meet quarterly growth targets.
- Monitor agent lead return rates and account balances.
- Maintain and update Salesforce reports and dashboards.
- Analyze MediaAlpha platform data to identify optimization opportunities.
- Collaborate with cross-functional teams, including Marketing, Product, and Sales, to drive improvements and innovations in the agent business.
- Required Qualifications & Skills
- Bachelor’s degree required.
- 2-3 years of Client Success experience preferred.
- Strong relationship-building skills and a client-focused mindset.
- Proficiency in technology tools such as Salesforce, Outreach, Slack, and Google Workspace.
- Receptive to feedback and eager to learn and improve.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Collaborative spirit—willing to support colleagues and celebrate team successes.
- Goal-oriented with a strategic mindset, contributing to both individual and team success.
- Compensation & Benefits
- We are excited to offer a competitive base pay range of $60,000 to $65,000 per year for this position, based on experience and qualifications. But that's not all - as a valued member of our team, you will also have access to an array of top-notch benefits, including:
- Annual bonus program and participation in our Restricted Stock Unit program
- 100% Employer-paid health, dental, and vision insurance for you, your dependents, and spouse or registered domestic partner
- 100% employer-paid long-term disability and life insurance
- 401(k) retirement plan with matching contributions to help you plan for your future
- Open Paid Time Off policy with a birthday day off and 11 holidays
- Professional development reimbursement along with a subscription to Masterclass
- Cell Phone, Wellness, and Internet expense reimbursement, along with a subscription to the Calm App
- 100% fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver
- Dog-friendly offices (LA and AZ) along with a $300 pet adoption reimbursement
- Diversity, Equity, and Inclusion
- MediaAlpha is committed to fostering, cultivating, and maintaining a culture of diversity, equity, and inclusion. Our philosophy and actions are built on the premise that as an employer and citizens of our communities, we can create opportunities for lasting change.
- Fair Chance
- MediaAlpha will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws. We are also committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans in our application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or (213) 316-6256.
Qualifications
- Bachelor’s degree required.
About MediaAlpha
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MediaAlpha
Software Engineer
Bellevue, USA
Discovered 1 months agoFull-time
Staff Software Engineer - Applied AI
Bellevue, USA
Discovered 1 months agoFull-time
Staff Product Manager
Los Angeles, USA
Discovered 1 months agoFull-time
Account Manager, Demand Partnerships
Los Angeles, USA
Discovered 1 months agoFull-time
Business Analyst II
Los Angeles, USA
Discovered 1 months agoFull-time
Senior Director, Paid Media
, USA
Discovered 1 months agoFull-time
Senior Applied AI Software Engineer
Bellevue, USA
Discovered 1 months agoFull-time
Principal Software Engineer
Bellevue, USA
Discovered 1 months agoFull-time