Client Success Manager
About This Role
Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings
- Deliver and communicate ROI throughout the client lifecycle
- Build C-level and executive relationships, establishing trusted advisor status
- Drive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROI
- Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy
- Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)
- Create awareness and demand for Rimini Street products and services
- Identify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutions
- Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales execution
- Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communications
- Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc.
- Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platforms
- Quarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc.
Monitor client consumption of Rimini Street services with the support of standard dashboards
- Maintain up-to-date client information in Salesforce.com and other systems
- Provide detailed and timely status reporting to all management as requested
- Assure client communications and escalations are performed on time, sufficiently and accurately
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