Client Success Manager

Overview

• Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings
• Deliver and communicate ROI throughout the client lifecycle
• Build C-level and executive relationships, establishing trusted advisor status
• Drive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROI
• Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy
• Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)
• Create awareness and demand for Rimini Street products and services
• Identify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutions
• Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales execution
• Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communications
• Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc.
• Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platforms
• Quarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc.
• Monitor client consumption of Rimini Street services with the support of standard dashboards
• Maintain up-to-date client information in Salesforce.com and other systems
• Provide detailed and timely status reporting to all management as requested
• Assure client communications and escalations are performed on time, sufficiently and accurately