Client Success Manager

About This Role

About RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 16,000+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.

About Sojern- Sojern is a travel-focused digital marketing platform that turns data into demand. By combining powerful traveler intent data with programmatic advertising across channels like display, video, Meta, Sojern helps travel brands attract, convert, and retain high-value customers. Trusted by leading hotels, airlines, and destinations globally, Sojern sits at the heart of where data, media, and travel intersect.

Sojern + RateGain: Driving the Next Phase of Travel Tech Sojern is now part of RateGain, a global AI-powered SaaS platform for the travel and hospitality industry, following a strategic $250M acquisition. This combination brings together RateGain’s strength in revenue optimization, distribution, and pricing intelligence with Sojern’s expertise in demand generation and traveler engagement.

Together, the two platforms are creating one of the most comprehensive, AI-driven growth ecosystems in travel—enabling brands to seamlessly connect marketing, distribution, and revenue strategies. With a combined reach of over 13,000 customers globally, this integration is unlocking smarter targeting, stronger campaign performance, and measurable revenue impact at scale.

What we are looking to hire: We’re looking for someone from a strong ad-tech or programmatic advertising background who understands the full campaign lifecycle—from setup to optimization to performance analysis . You should be comfortable working across channels such as display video, Meta and CTV, managing client relationships, and driving measurable outcomes through data-led decisions, while identifying opportunities to grow revenue within your accounts .

Primary Responsibilities

• End-to-End Campaign Ownership – Own the full lifecycle of programmatic campaign s, from setup and execution to optimization and post-campaign analysis, ensuring strong performance against client KPIs.
• Client Relationship Management – Manage post-sales relationships for a portfolio of travel advertisers, driving client satisfaction, retention, and long-term partnerships through consistent engagement and value delivery .
• Campaign Performance & Optimization – Monitor delivery, analyze performance data, and implement data-driven optimizations to improve campaign outcomes and maximize ROI.
• Revenue Growth & Account Expansion – Identify and drive upsell and cross-sell opportunities across products and channels to grow account revenue .
• Cross-Functional Execution & Operations – Collaborate with AdOps and internal teams to ensure seamless campaign delivery, troubleshoot issues, manage reporting and business reviews, and oversee billing coordination .
• Performance Reporting & Business Reviews – Lead regular client reporting, including campaign performance updates and strategic business reviews, translating data into clear insights and actionable recommendations .
• Campaign Delivery & Troubleshooting – Proactively monitor campaign delivery, identify gaps or issues, and implement timely solutions to ensure consistent performance and client satisfaction .

Knowledge

• Strong understanding of the digital advertising ecosystem , including programmatic buying, DSPs, and campaign lifecycle
• Familiarity with DSP platforms such as DV360, Xandr, or The Trade Desk
• Understanding of key performance metrics such as CTR, CPA, ROAS, and conversion rates
• Awareness of audience targeting, segmentation, and attribution models
• Basic understanding of campaign tracking, reporting, and analytics tools
• Familiarity with travel and hospitality industry dynamics is a plus

Skills

• Strong expertise in programmatic advertising and campaign management
• Proficiency in DSP platforms such as DV360, Xandr, or The Trade Desk
• Solid analytical skills with the ability to interpret data and drive performance optimization
• Effective client management and stakeholder communication skills
• Ability to identify and drive upsell and revenue growth opportunities
• Strong cross-functional collaboration with Sales, AdOps , and internal teams
• Excellent time management and multi-tasking across multiple accounts
• Proactive problem-solving and troubleshooting mindset
• Proficiency in Salesforce, G Suite, and MS Office tools
• Additional language proficiency (including Arabic) is a plus, but not must have

Attitude & Culture Fit

• Takes strong ownership and accountability for client success and campaign performance
• Proactive and solution-oriented, with the ability to anticipate challenges and act early
• Comfortable working in a fast-paced, dynamic environment with evolving priorities
• Balances client needs, data insights, and internal collaboration effectively
• Growth mindset with a focus on continuous learning and improvement
• Commercially aware, with a strong inclination toward driving revenue and impact
• Clear, confident communicator who can simplify complex insights for clients
• Team player who thrives in cross-functional collaboration and shared goals

Equal Opportunity Employer We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Thank you for choosing RateGain