Client Success Manager CSM

About This Role

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Join us as a Client Success Manager for key enterprise accounts in Saudi Arabia, where you will own the post-sales relationship, ensuring customers successfully adopt IT solutions and achieve measurable business outcomes. Acting as the primary point of contact, you will drive satisfaction, retention, and growth by aligning solutions with customers’ strategic objectives, monitoring service performance, and fostering strong executive relationships. This role requires bilingual stakeholder engagement and a deep understanding of local compliance standards and market dynamics.

Your Responsibilities

• Serve as the primary contact for assigned enterprise accounts, driving customer satisfaction, retention, and growth opportunities.
• Align IT solutions and success plans with customers’ business objectives and digital transformation strategies.
• Monitor service performance and SLAs proactively, coordinating with technical and delivery teams to prevent issues.
• Lead regular business reviews (QBRs/MBRs), presenting usage insights, ROI metrics, and strategic recommendations to senior stakeholders.
• Ensure compliance with local regulations and internal governance standards in all engagements.
• Represent the voice of the customer across internal teams, building strong relationships with Arabic- and English-speaking stakeholders.

Position Requirements

• 5+ years of experience in technology with hands-on exposure to servers, storage, backup, and end-user products (e.g., laptops).
• Proven ability to act as a client-facing focal point across sales, pre-sales, and delivery functions.
• Strong understanding of delivery, implementation, and activation of IT solutions, with proactive issue prevention skills.
• Excellent communication and stakeholder coordination abilities; capable of building trusted relationships.
• Language requirements: Fluent in English and Arabic (mandatory).
• Strong problem-solving mindset and ability to work collaboratively in a fast-paced environment.

What Can We Offer You

• An international team with a high focus on gender diversity.
• Employee Assistance Program for psychological, legal, and financial consultancy.
• A company committed to sustainability through CO2 Offset, Asset Recovery Services, and Lenovo Certified Refurbished portfolio.
• Access to training for personal development via our internal e-learning platform.
• Mentorship program to support your career growth.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.