Client Success Manager

Maintain positive client relationships to maximize product/service satisfaction

Act as a liaison between organization and clients

Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI

Client Service training for continuous improvement

Visit and/or conduct annual reviews with each client

Identify, develop, and maintain strategic relationships with senior level contacts

Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales

Collects feedback on how products are meeting the needs of the client and identifying how this can be improved

Represent Jenzabar at related regional conferences within your territory

Deeper level of understanding of our 3rd party relationships and opportunities & positioning

Visit clients on campus

Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate

Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

Other tasks as assigned

Ability to travel 50-75%

Electronic Monitoring Notice:

Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.