Client Success Coordinator

Do you enjoy meeting new people, learning about different cultures, building relationships, and solving problems? Are you energized by a fast-paced environment where every day brings new opportunities to help clients and make a difference? If so, we'd love to meet you.

Rapport International is looking for an Interpreting & Client Success Specialist to join our growing team.

You'll coordinate interpreter services while serving as a trusted resource for our clients, interpreters, and community partners . You'll work with organizations across a variety of industries, helping them overcome language barriers and deliver exceptional service to the people they serve.

You'll also gain valuable experience in customer success, account management, project coordination, language access services, and relationship building while working with clients and interpreters from a wide variety of cultural and linguistic backgrounds. It's a unique opportunity to grow professionally while making a meaningful difference in the communities we serve.

For more than 35 years, Rapport International has helped organizations communicate effectively across languages and cultures. We pride ourselves on providing exceptional customer service and building long-term relationships with our clients, interpreters, and employees.

We're a small, collaborative team where your ideas matter and your contributions make a difference. You'll have the opportunity to build lasting relationships with clients and colleagues while growing your skills in a supportive environment that values teamwork, initiative, and exceptional customer service.

A typical week may include:

Coordinating on-site, video remote, and telephone interpreting assignments

Building relationships with clients and serving as their primary point of contact

Meeting with clients in the Lincoln and Omaha areas to build relationships, better understand their language access needs, and provide exceptional service

Conducting regular client check-ins and identifying opportunities to improve service

Managing Rapport's On-Demand Phone and Video Remote Interpreting programs, including client onboarding, customer support, reporting, and invoicing

Matching interpreters based on language, qualifications, certifications, and client preferences

Responding quickly to scheduling changes and urgent requests

Working closely with interpreters and teammates to ensure assignments are staffed accurately and on time

Participating in a rotating on-call schedule that includes one scheduled evening each week and one scheduled weekend each month

Identifying ways to improve workflows and enhance the client experience

Organized, dependable, and highly detail-oriented

An excellent communicator with outstanding phone and customer service skills

Comfortable balancing multiple priorities in a fast-paced environment

A proactive problem solver who enjoys finding solutions

Skilled at building trust and long-term client relationships

Confident meeting with clients and representing Rapport professionally

Comfortable learning new technology and software systems

Rapport International has been providing interpreting, translation, and language services for more than 35 years. We help organizations communicate effectively across languages and cultures by delivering high-quality interpreting, translation, language testing, and multilingual communication solutions. Our mission is simple: provide exceptional service while helping our clients communicate with confidence.

If you're passionate about customer service, relationship building, and helping people communicate across languages and cultures, we'd love to hear from you.

Apply today and tell us why you'd be a great addition to the Rapport International team.