Client Success Coordinator

Role overview

Workplace

• The company describes itself as remote- and hybrid-first, with a flexible work approach.
• The posting describes remote-first flexibility.

Responsibilities

• Manage client requests and inquiries, understand client objectives and service use, and support customer satisfaction, adoption, and retention.
• Maintain CRM records and account information; document meetings, follow-ups, and client insights.
• Educate clients on services and best practices; identify expansion opportunities and contribute to portfolio growth.
• Monitor client health and retention risks, document and escalate concerns, and coordinate issue resolution with internal teams.
• Complete recurring account administration, data updates, record maintenance, and case coordination.

What the employer is looking for

• Excellent written, verbal, and virtual communication skills; strong organization and attention to detail.
• Ability to manage priorities across a portfolio, build client relationships, solve problems, and collaborate across teams.
• Customer-centric approach and confidence interacting with operational-level client stakeholders.
• Previous experience in customer support, customer success, operations, HR administration, payroll administration, or a related field is requested.
• Accurate CRM and documentation practices, analytical thinking, and interest in learning client success and global workforce solutions.

Benefits

• The posting lists flexible work arrangements, bonding leave, charitable days, a reward and recognition program, an annual bonus scheme or sales incentive plan, and coworking space access.

About the company