Client Success Account Manager, Platform (1 year contract)

About the team

Qualifications

• Formal qualifications in customer engagement or customer contact will be highly regarded
• Qualifications gained within the Financial Services Industry will be highly regarded
• Previous experience providing excellent customer service/support/sales/client facing roles.
• Demonstrated ability to establish and maintain long lasting relationships with a portfolio of clients.
• Experience successfully delivering client-focused solutions to meet customer needs.
• Demonstrated ability to undertake both simple and complex customer interactions.
• Ability to listen and understand a client’s business, pain points and tailor a solution to their individual needs.
• Experience managing and meeting expectations both internally and externally.
• Demonstrable experience working to and exceeding KPIs.
• The ability to absorb substantial information regarding Platforms’ services and variations of those across the client base.
• Proven ability to determine and action the correct response/solution for client enquiries and requests.
• Sound time management skills including the ability to meet deadlines.
• Excellent interpersonal skills.
• Effective communicator both written and verbally with the ability to vary communication style to suit the audience including strong influencing, negotiating and dispute resolution skills.
• Strong organizational skills and ability to manage multiple projects and relationships simultaneously.
• The ability to collaborate within and outside of your immediate team.
• Strong business acumen.
• Ability to work autonomously.
• Intermediate skills with Excel, Word, Outlook and PowerPoint.