Client Specialist

As a Client Specialist at Baird, you’ll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You’ll be at the heart of the client experience—coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird’s Private Wealth Management business, where true wealth management means understanding each client’s unique vision and tailoring solutions to help them succeed.

Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists!

Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan

Gain knowledge of and leverage partnership with Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients

Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken

May schedule client appointments and/or conference room for appointments

Assemble/generate materials including paperwork and reports for client meetings

Understand and ensure business adherence with firm and financial industry regulatory policies

May manage FA and Team’s social media presence (website, LinkedIn, X, etc.)

Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models

May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact

Seek ways to enhance FA(s) business effectiveness and marketability

Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed

May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction

May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary

Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days’ activities

2+ years of prior industry and/or administrative work experience

Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant

Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred

Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms

Excellent verbal and written communication skills; ability to adeptly exchange ideas and information

Detail oriented with an emphasis on accuracy

Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner

Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations

Good analytical and critical problem-solving skills

Bachelor's degree preferred, not required