Client Solutions Manager
Role Overview
The Client Solutions Manager leads a portfolio of concurrent client programs within the New Business group.
The role is the senior day-to-day client lead and manages program launch, execution, growth, continuity conversion, and wind-down.
The position directly manages field leadership and owns operational, financial, and client-relationship performance.
Key Skills for This Role
Full Job Posting
About Mosaic
Mosaic describes itself as a sales and marketing agency delivering experiential, retail, and digital consumer experiences.
Role Overview
The Client Solutions Manager leads a portfolio of concurrent client programs within the New Business group.
The role is the senior day-to-day client lead and manages program launch, execution, growth, continuity conversion, and wind-down.
The position directly manages field leadership and owns operational, financial, and client-relationship performance.
Client Leadership
- Lead client relationships from kickoff through renewal and run regular meetings covering status, initiatives, and problem solving.
- Translate client priorities into field execution plans and act as the first escalation point for program issues.
Growth and Business Development
- Develop growth cases that convert temporary, seasonal, and pilot programs into ongoing continuity programs.
- Sell incremental growth and scale programs through added headcount, markets, channels, services, or initiatives.
- Support renewal strategy, statements of work, commercial terms, pricing, presentations, and program design.
Portfolio Operations
- Oversee execution across programs against client expectations and contractual commitments.
- Build playbooks, SOPs, staffing models, and process frameworks for rapid program launch and wind-down.
- Manage program logistics, vendors, shared services, and partner agencies.
People and Financial Management
- Manage field leaders through hiring, development, performance management, and succession planning.
- Lead staffing strategy and manage program budgets, invoicing, labor investment, profitability, KPIs, dashboards, and margin improvement.
Qualifications
- At least five years of account management, client service, or program management experience is required.
- Experience with concurrent programs, budgets or P&L, people management, agency or vendor collaboration, and process development is required.
- Growth, renewal, expansion, or pilot-conversion experience is preferred.
- A relevant bachelor's degree or equivalent experience is preferred.
- Flexible hours may include evenings or weekends at times.
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