Client Services & Scheduling Administrator
Role Overview
We are looking for a proactive and organised Client Services Scheduling Administrator to join our busy team in Winsford. This role is ideal for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and delivering excellent support to clients and customers.
You’ll play a key role in coordinating vehicle collections, handling customer and client queries, supporting claims processes, and ensuring service levels are consistently achieved.
Key Skills for This Role
Full Job Posting
Client Services Scheduling Administrator
📍 Winsford 💰 Salary: £27,040 per annum 🕒 Full-Time | Monday–Friday | 08:30–17:00
About the Role
We are looking for a proactive and organised Client Services Scheduling Administrator to join our busy team in Winsford. This role is ideal for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and delivering excellent support to clients and customers.
You’ll play a key role in coordinating vehicle collections, handling customer and client queries, supporting claims processes, and ensuring service levels are consistently achieved.
Key Responsibilities
- Handle telephone, email, post, and portal-based queries from customers, clients, suppliers, and third parties in a professional manner, ensuring DPA/GDPR compliance at all times.
- Carry out general client services administration, including scanning, filing, database updates, and user account/portal access management.
- Process client instructions such as manual and automated uplifts, salvage clearances, and respond to fines and penalty charge notices.
- Support customers with claims-related queries, cherished plate retention, finance management, and coordination of personal belongings returns.
- Liaise with internal teams (E.g. Client, Operations, Auction, and Scheduling) to resolve issues, including vehicles awaiting sale or collection.
- Arrange vehicle collections by contacting policyholders, holding garages, and repair centres, ensuring accurate information, charges, and driver notes are recorded.
- Negotiate and validate Garage release fees in line with company guidelines, confirming payment methods and obtaining client approval prior to allocation.
- Complete all reasonable tasks requested by department management in a timely, efficient, and safe manner.in a timely, efficient, and safe manner.
- Manage claim settlements, including issuing settlement offers, liaising with customers to explain outcomes, objection handling and ensuring timely and accurate completion in line with SLAs
Essential
Strong administration and organisational skills
Confident using Microsoft Office packages
Excellent communication and customer service skills
Professional telephone manner
Ability to prioritise workloads and work independently
Positive attitude and strong team-working skills
Reliable and punctual
Desirable
Knowledge of motor vehicles
Previous experience within the motor industry
Qualifications
- Good standard of Maths and English
What We Offer
- Monday–Friday 40 hour week
- Ongoing training and development opportunities
- Free onsite parking
- Uniform and PPE provided
- Telus Health support
- Employee discounts on Vodafone, vehicle parts, and non-auction vehicles
- One paid volunteering day per year
- 28 days holiday including Bank Holidays
- Pension scheme with 3.5% employer contribution
Additional Information
Please note this role is subject to satisfactory DBS, right to work, and reference checks.
We reserve the right to close this vacancy early should a suitable candidate be identified, so early applications are encouraged
About IAA
Parent group profile
RB Global
Omnichannel marketplace for commercial assets and vehicles.
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