Client Services Representative - VO Vets Trophy Club
Key Skills for This Role
Full Job Posting
Description
Our CSRs provide high quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.
ESSENTIAL JOB FUNCTIONS
Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
Oversee the clinic flow.
Manage and assist client in the euthanasia paperwork process.
Discuss payment choices with clients.
Process Daily Estimate Report (Out Window CSR).
Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.
Maintain knowledge of extension numbers to reach employees throughout the network.
Assist in emergency situations by expediting calls to triage staff members.
May require mentoring or overseeing students from various educational programs.
Perform other job duties as assigned.
QUALIFICATIONS
- High School Diploma or equivalent required.
- At least 1 year working within a customer service environment is required.
- Must be computer literate; basic computer skills with ability to navigate new software.
- Experience with EZVet is a PLUS!!
- Excellent communication skills.
- Ability to multi-task.
- Ability to work well within a team environment.
- Benefits:
- Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.
- VO Vets , part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Suveto
Network of veterinary hospitals offering practice ownership and management support.
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