Client Services Representative, Portuguese
Full Job Posting
Location:
- This role is based in Chicago, IL. We are not open to remote candidates for this role.
- Hybrid:
- For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:
- 20 additional flex remote days annually
- 6 Company Wide Office-Optional weeks tied to major holidays
- Our Core Benefits Include:
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Qualifications
- Familiarity with the trading industry
Responsibilities
- Our Client Services Team is the front line of support for thousands of NinjaTrader clients worldwide, helping them get the most out of our trading platform and services. As a Client Services Representative, you'll report to a Team Lead-Client Services and combine real-time problem solving with genuine care for customers, resolving account and technology-related issues to deliver a world-class experience for traders around the globe.
- Leverage phone, chat and email to help resolve client support inquiries regarding their account and our platform in both English and Spanish.
- Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items
- Educate and empower customers to get the most out of the NinjaTrader product line
- Become a power user of Gmail, Confluence, Jira, and other productivity applications
- Efficiently and accurately manage customer data using Salesforce
- Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams
- Identify and communicate emerging client needs and feature requests to management and other internal teams
- Guide clients in navigating the world of commodity futures and NinjaTrader’s services
- Assist management in creating and revising policies based on customer feedback
- Regularly assist with beta testing new software updates
- Strong computer skills and the ability to learn complex systems quickly
- Empathy and the ability to connect with customers while showing genuine care for their issues
- Ability to explain complex information or instructions in a simple, understandable way
- Strong time management skills with the ability to follow up on multiple issues and customer service requests
- Excellent written and verbal communication skills
- Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
- Written and spoken fluency in Portuguese
- A minimum of 1 year of customer service experience, preferably in a high-volume technology company
- Prior experience with CRM software and customer service ticketing software
- Familiarity with the trading industry
About NinjaTrader
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