Client Services Representative - Laurel Veterinary Clinic

Client/Patient Focused: Make the client feel welcome, important, and valued. Offer best medicine to every patient. Treat each patient as though they are your own.

Growth Mindset: Embrace challenges, persist in the face of setbacks, celebrate the success of others. Give and receive feedback openly.

Compassionate: Seek to understand how others feel. Be kind to coworkers, clients, and patients. Assume positive intent.

Trustworthy: Show up mentally and physically ready for your shift. Be competent to do your job. Be honest.

Team Player: One mission, one team. Anticipate the needs of others. Be flexible and willing to help. Be willing to listen and offer support. Communicate effectively with others.

We are seeking a candidate who will embrace our core values while demonstrating the qualifications and skills listed below.

Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. Although this position does not provide direct care for the pets we serve, the CSR's are critical to the success of every client interaction. We work using a team-oriented approach in delivering the best in compassionate care for both the pets and clients we serve.

The ideal candidate must have excellent customer service skills and work in a fast-paced environment, ability to multitask, answer phone lines, schedule appointments, check clients in and out of the facility, and remain calm under pressure along with other misc. duties. Hours include days, nights, and weekends. Previous experience in a multi-doctor veterinary practice is preferred or past client service experience. If you want to make a difference in people's lives and the pets they love, if you possess a can-do attitude with a passion for providing superior client service, we want to hear from you.

Responsibilities

Manage large amounts of incoming calls

Handle cash and credit card transactions

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives

Follow communication procedures, guidelines, and policies

Strong phone contact handling skills and active listening

Basic computer skills

Familiarity with impromed systems

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication skills

Ability to multi-task, prioritize, and manage time effectively