Client Services Representative
Full Job Posting
Key Responsibilities:
- Serve as a trusted client advocate by responding promptly (within 24 hours), communicating clearly, resolving issues proactively, and maintaining strong, professional relationships.
- Consult with clients to understand objectives and provide tailored guidance on production planning, genetic services, and animal movement.
- Coordinate cross-functionally to deliver timely, efficient solutions, adjust services as goals evolve, and support contracts, agreements, and inventory management.
- Communicate technical results and service outcomes effectively to support confident, informed client decision-making.
- Build long-term partnerships that drive client retention, represent Trans Ova Genetics with integrity, and contribute to continuous improvement initiatives.
- Support domestic shipping of embryos and semen through accurate documentation, organization, and shipping/receiving coordination.
- Education Requirements:
- Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
- 1 - 3 years of experience in a client-facing, consultative role within the agricultural or animal science sectors.
- Experience in bovine genetics, dairy, or beef production is highly desirable.
- Other skills/experience:
- Excellent interpersonal communication, problem-solving, and time management skills.
- Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools.
- Ability to manage competing demands independently while maintaining attention to detail.
- Professional demeanor with a strong commitment to customer service and ethical standards.
- Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.
Preferred Qualifications
- Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
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