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greenhouse

Client Services Operations Support Representative (SCA)

Machinify
USA
Mid
Onsite
$19.14
Discovered 1 weeks ago

Full Job Posting

What You’ll Do

  • Provide clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.
  • Process incoming correspondence, including posting payments (checks, EFT and debit/credit card).
  • Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
  • Data entry into various applications/systems as may be required for applicable workflows.
  • Accurately and efficiently perform assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.
  • Achieve or exceed quality and productivity expectations and other assigned goals/objectives.
  • Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
  • Complete assigned training on time and with acceptable scores. Demonstrate understanding of training materials and applies knowledge in appropriate situations.
  • Complete other tasks and duties as assigned to meet business needs.

What You Bring

  • Some experience working in a customer service or clerical job is required. One (1) year or more of related office clerical support experience is preferred.
  • High school diploma or equivalent is required and proof of such will be sought prior to hire.
  • Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
  • Basic use of general office equipment and easily adapts to new office equipment and tools.
  • Basic problem-solving skills and good communication, both written and oral, skills.
  • Ability to quickly learn internal and client applications easily.
  • Fast and accurate typing and 10-key skills
  • Basic math skills to calculate numbers and percentages
  • Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.
  • Very detailed oriented and highly organized
  • Ability to prioritize daily workloads and meet daily deadlines
  • Able to work efficiently independently and collaboratively promoting a positive team environment
  • Strong customer service skills
  • Must be responsible, dependable, and reliable
  • Some experience working in a customer service or clerical job is required.

Preferred Qualifications

  • One (1) year or more of related office clerical support experience is preferred.

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